*A1.經營績效Operating performance
營運效率、成本管理及生產力等財務表現和盈利情況
Financial performance and profitability in areas such as operational efficiency, cost management, and productivity.
|
|
|
*A2.市場表現Market position
市場的競爭力、市場份額和品牌形象等方面
The market competitiveness, market share and brand image.
|
|
|
*A3.間接經濟影響Indirect economic impact
對其營運所在地區經濟的間接貢獻，例如基礎設施投資、就業創造等方面
Its indirect contributions to the economy of its operating region, such as infrastructure investment and job creation.
|
|
|
*A4.採購實務Procurement practices
採購策略和對當地供應商的支持情況
Procurement strategy and support for local suppliers.
|
|
|
*A5.誠信經營Integrity in business operations
反貪腐、不公平競爭行為、反托拉斯與壟斷行為、法律法規遵循
Anti-corruption, anti-unfair competition, anti-trust and monopoly practices, and compliance with laws and regulations.
|
|
|
*A6.資訊安全與客戶隱私Information security and customer privacy
資訊安全政策與制度、資訊風險控制、對客戶機密採取的管理措施（如客戶資料保密、客戶產品規格）
Information security policies and systems, information risk control, and management measures taken to protect customer confidentiality (such as customer data confidentiality, customer product specifications).
|
|
|
*A7.風險管理Risk management
風險管理程序、營運持續風險管理及控制等
Risk management procedures, operational continuity risk management and control, etc.
|
|
|
*A8.產品研發創新Product research and development innovation
產品/製程創新、專利獲證及特殊性等
Product/process innovation, patent acquisition, and uniqueness, etc.
|
|
|
*A9.客戶關係經營Customer relationship management
客戶服務管理的作法、客戶申訴、溝通平台、技術支援等
Customer service management practices, customer complaints, communication platforms, technical support, etc.
|
|
|
*A10.供應商管理Supplier management
供應鏈管理的策略、準則、管理與稽核，以及促進供應商落實社會責任（如RBA準則、人權、衝突礦產、溫室氣體減量等）
Strategies, guidelines, management, and auditing of supply chain management, as well as promoting suppliers' implementation of social responsibility (such as RBA standards, human rights, conflict minerals, greenhouse gas reduction, etc.).
|
|
|