*A1.Operating performance
Financial performance and profitability in areas such as operational efficiency, cost management, and productivity.
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*A2.Market position
The market competitiveness, market share and brand image.
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*A3.Indirect economic impact
Its indirect contributions to the economy of its operating region, such as infrastructure investment and job creation.
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*A4.Procurement practices
Procurement strategy and support for local suppliers.
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*A5.Integrity in business operations
Anti-corruption, anti-unfair competition, anti-trust and monopoly practices, and compliance with laws and regulations.
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*A6.Information security and customer privacy
Information security policies and systems, information risk control, and management measures taken to protect customer confidentiality (such as customer data confidentiality, customer product specifications).
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*A7.Risk management
Risk management procedures, operational continuity risk management and control, etc.
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*A8.Product research and development innovation
Product/process innovation, patent acquisition, and uniqueness, etc.
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*A9.Customer relationship management
Customer service management practices, customer complaints, communication platforms, technical support, etc.
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*A10.Supplier management
Strategies, guidelines, management, and auditing of supply chain management, as well as promoting suppliers' implementation of social responsibility (such as RBA standards, human rights, conflict minerals, greenhouse gas reduction, etc.).
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